Lennujaam.ee service fees

Booking fee per flight ticket	0 €
Changing flight ticket	40 €
Cancelling flight ticket	22 €
Booking made via e-mail or phone	30 €
Booking additional services to a flight (luggage, special luggage, wheelchair, escort etc)	18 €
Additional entry of data of the passenger to the booking (APIS info)	18 €
Drawing up insurance certificate	5 €
Re-forming an invoice	12 €

Service fees include VAT.

Lennujaam.ee service fee will be added to supplier's fees of booking, modification or cancelling. Possible additional taxes or fines are to be paid accordingly. Modification and cancellation fees are also applied if the travel service is canceled or changed due to circumstances beyond the control of the travel agency. Modification and cancellation charges are added to the invoice as a separate line and the amount will be detucted from the refundable amount.

Art. I Notions

a) Carrier –a flight company rendering passenger transportation services. Find a list of flight companies and their geographical addresses attached here

b) Client –an individual or a legal person, who would like to conclude a passenger transportation contract with the carrier.
c) Traveller –an individual, who uses the passenger transportation service of the carrier.
d) Agent - AS Baltic Tours, register code 10069352, location at Jõe 5 Tallinn, is an authorized ticket sales agent of the passenger transportation services offered by the carrier. The Agent is not a party involved in the passenger transportation contract that is concluded between the client and the carrier.
e) Flight booking –registration of a passenger at the carrier for the conclusion of a passenger transportation contract.
f) Flight ticket –a document confirming the passenger transportation contract that was concluded between the client/passenger and the carrier.
g) Sales system –an Internet-based database and sales environment of passenger transportation services that is offered by carriers that is operating in real time and is located at the Internet site www.lennujaam.ee

Art. II General provisions for using of the sales system

a) Carriers offer passenger transportation services and information through the sales system at the principle “as it is” and “as it is possible”. Access to the sales system and using of the sales system is completely at the sole responsibility of the user. The agent is not liable for the loss that could emerge in connection with the use of the sales system or the connected applications.

b) With the use of the sales system the client expresses his/ her agreement with the conditions that are presented on the web site, incl. the present sales conditions and the conditions of the carrier’s passenger transportation contract.

c) Transactions in the sales system can be executed by a legally competent person who is at least 18 years of age. For the results of the bookings and orders that were made by a person, who is not corresponding to the set requirements is liable the person, from whose bank account or with whose credit card the payment was executed.

d) In case of discrepancies between the present sales conditions and the passenger transportation conditions that are established by the carrier, incl. price regulations, remain valid the latter.

e) By inserting information into the sales system, a person gives to the carrier and third persons his/her consent to forwarding of his/ her personal data and the personal data concerning other individuals, who he/ she is rendering the service to, and the data that is required for rendering of other services to him/ her and other persons, if this is connected with the conclusion and/or the fulfillment of the contract.

f) The carrier and/or the agent have the right not to fulfill the client’s order, if the client has not fulfilled the sales conditions or the instructions that are shown in the sales system or the client has not paid for the flight booking.

g) The client shall inform the agent immediately of any errors or breakdowns that are hindering the use of the sales system.

h) From the tickets that are bought from the sales system, BTR´s (Baltic Tours travel money) will not be collected to the Baltic Tours loyalty card owners´ personal account.

Art. III Booking and sales of a flight ticket

a) While booking and buying a flight ticket, the client follows the instructions in the sales system. In the sales system there are shown links by clicking on which the client can see the according conditions and more detailed information. It is forbidden to insert false data, double bookings in such a manner that their use would be generally incomprehensible.

b) The client checks the correctness of the data that is inserted into the sales system and at the same time is responsible for the risk for the possible loss that accompanies his/ her mistakes. Before executing a flight booking or paying for the flight ticket in the sales system is shown all data that was inserted by the client for detecting and removing of inserting errors. For example, if the passenger’s name in the flight booking does not coincide with the passenger’s name in the travel document, the flight booking and ticket are not valid.

c) In the client’s shopping basket is shown among other things the flight schedule and prices that have been chosen by the client. Before the confirmation of the flight booking the client is obliged to check the correctness of the flight schedule, prices, dates and other significant data and read through the conditions and price regulations. The mentioned conditions include provisions concerning payment conditions, liability, cancellation, changes, payment of compensations and other restrictions. In case of questions the client should address the agent.

d) As the conclusion of a flight booking the sales system compiles for the client a summary of his/ her flight booking with the heading “My order”. The client can save the summary of the flight booking “My order” into his/ her computer and if required can print it out. The summary in the form of “My order” and/or “booking confirmation”is not a flight ticket; it is only a survey of the contents of the executed flight booking.
e) The possibilities of the execution of flight bookings and purchase of flight tickets, incl. prices and availability of seats, is in constant changing, as they depend on the demand and offering of the service. There exists the principle: the quicker buyer usually gets a better price.

f) Both the client and the carrier have the right either to change or cancel the flight booking, its conditions and price without informing of such actions in advance. The client must take into account the circumstance that the purchase possibilities of the flight booking and the given prices may change until the conclusion of the contract. The flight booking does not bring to the client and the carrier about binding obligations and they do not guarantee the availability of a flight ticket at prices and upon conditions that are shown in the flight booking. In case of a unilateral changing or cancelling of the flight booking by the carrier neither the carrier nor the Agent will have any obligations in front of the client.

g) A client’s flight booking with the payment for the booked flight ticket is regarded as the client’s proposal for concluding of a passenger transportation contract. By making such proposal the client expresses the agreement with the sales conditions and the conditions of the carrier’s passenger transportation contract. The client’s proposal is saved in the sales system electronically for 14 days and the Agent sends it upon the client’s request to the electronic address of the client.

h) A passenger transportation contract between the client and the carrier is regarded to be concluded from the moment of receiving of the carrier’s consent to the client’s proposal. The carrier’s consent (a flight ticket) is sent by the agent to the client’s e-mail address. If the carrier does not give the consent to the client’s proposal, the passenger transportation contract remains unconcluded and the agent returns the fee that was paid by the client.

i) The client has the possibility to pay for the flight ticket immediately through a bank link or with a bank transfer, the data concerning which is sent to the client’s e-mail address. By paying through the bank link the client must click after executing of the payment on the link “back to the vendor”. If the client does not click on the link “back to the vendor”, then the information about the executed payment does not reach the agent and carrier on time and it may happen that the client’s proposal remains not made. By paying with a bank transfer the client must insert the requested reference number.

j) In case for the flight ticket has been paid through a bank link, the client must check in 30 minutes after the execution of the payment the receipt of the flight ticket at his/ her e-mail address. If the client has not received the flight ticket during the shown period, the client must inform the agent immediately of it.

k) In case for the flight ticket has been paid with a bank transfer, the client must check in 3 hours after the execution of the payment the receipt of the flight ticket at his/ her e-mail address. If the client has not received the flight ticket during the shown period, the client must inform the agent immediately of it.

l) Neither the agent nor the carrier will issue the flight ticket or the service using right confirming document before the receipt of the full payment sum at the agent’s bank account. At the same time the client remains responsible for the execution of the payment also in the case, when he/ she has been issued the flight ticket or the service using right confirming document before the payment of the full price.

m) Upon the receipt of the flight ticket the client must immediately check the correctness of the name, flight schedule, dates and other significant data. Upon issuing of the documents the agent eliminates the technical shortcomings that were caused by the agent. Later elimination, alteration or cancellation of the shortcomings is not allowed or is allowed for an extra fee.

n) If in a flight booking or on a flight ticket that has been issued to a client is any error that has been caused by the data that has incorrectly been inserted by the client, the changes requested by the client are made within the limits of the existing possibilities and purchase possibilities of new flight tickets. In such a case the client must cover all the costs that are connected with the introduction of the changes and/ or the purchase of new flight tickets.

o) If the redemption term of a flight ticket has passed and the client would like to purchase a flight ticket, then there must be made a new flight booking correspondingly to the purchase possibilities of the current moment.

p) The carrier and the agent will send the client information regarding flight bookings and flights or changes connected with the use of a flight ticket by e-mail. The client must insert into the flight booking an e-mail address that he/ she uses if possible on daily basis.

Art. IV Additional checking of a flight booking and flight ticket

As it is impossible to completely exclude errors in the sales system, the carrier and the agent reserve the right to double check all the executed flight bookings and flight ticket purchases. If there occurs an error, the agent has the right to cancel the flight booking and not issue the flight ticket. In such a case the agent contacts the client in order to make a new flight booking or return the client’s payment.

Art. V Flight ticket using conditions

a) If the client knows that his/ her travel plans will not change, then it is possible for the client to purchase a more profitable unchangeable flight ticket. If travel plans might change, there should be bought a changeable flight ticket.

b) The client has the right to change a flight booking at his/ her own request at any time without a prior notice.

c) The conditions of changing and cancelling of a flight ticket depend on the time of making a flight ticket booking and the price class of the flight ticket (tourist/ business class). More detailed information is shown under the shopping basket window “price regulations”. The agent explains the price regulations to the client upon his/ her request. Usually there exist no changing, cancelling or return possibilities for the tickets that were bought at favourable prices. Differently from the business class the tourist class ticket can not as a rule be neither changed nor cancelled and the paid cost of the flight ticket is not returned. Changing of the passenger’s name is prohibited or allowed at an extra fee. The carrier may change the prices and regulations without a prior notice.

d) Service on the airplane depends on the carrier, his service standards and the flight ticket. Upon certain cases it is possible to book a seat in the plane in advance, also it is possible to mark special requests regarding catering. The availability of such free additional services may not be always possible. Usually the carrier does not ask an extra fee for booking a seat and requesting special catering and does not regard these services significant conditions of a passenger transportation contract. Therefore the carrier does not guarantee the availability of a seat and special food.

Art. VI Flight tickets with a transfer

a) It is safer for the client to buy one flight ticket for different flights, not to use separate flight tickets. If it is impossible because of the carrier to buy one flight ticket, then it is recommended to plan transfers with a sufficient time reserve. While taking into account possible laggings and delays, the minimal time between the flights should be 3-4 hours. The carrier is responsible for transporting the passenger to the destination within the limits of one passenger transportation contract (flight ticket). If the passenger misses a transfer flight as the result of the cancellation or delay of the flights, the according carrier is obliged to offer him/ her within the limits of the route on the same flight ticket alternative connections or return the cost of the flight ticket. In case of separate flight tickets the carrier does not have such obligation. Also in case of delays or flight cancellations the carrier is not responsible for the transfer flights that are on separate flight ticket.

b) If the passenger is late for the flight because of personal reasons, then the carrier is not anymore obliged to fulfil the concluded passenger transportation contract and usually the carrier has the right to keep the paid transportation fee. In such a case the passenger has to buy a new flight ticket for the continuation of the trip.

c) Carriers sell flight tickets with transfers, if there are fulfilled minimal intervals that are required for transferring. Especial attention must be paid to the fact that it is possible to leave a minimal transfer time between two flights, but it is extremely risky. We strongly recommend purchasing such kind of flight ticket, in case of which the transfer time is sufficiently long, taking into consideration possible lags, delays and lines

d) If the client has purchased to following flights separate flight tickets, then the minimal transfer times do not apply, each following flight is regarded as a new trip and the required time for arrival into the airport is followed (3 hours in advance).

e) If the client has purchased to following flights one flight ticket and one flight is delayed, then for the transportation of the passenger is responsible this carrier, whose flight is delayed. Further transportation may take also place by using other forms of transportation, the carriers also do not have set time limits and the carrier is not obliged to compensate the occurred extra costs.

f) If the client has purchased to following flights one flight ticket and the passenger is late for the registration to the next flight due to his/ her activity or inactivity, in such a case the carrier has no obligation to fulfil the passenger transportation contract and usually the carrier has the right to keep the paid transportation fee. In such a case the passenger has to buy a new flight ticket for continuing the trip or returning.

g) If the client has purchased to following flights separate flight tickets and the passenger is late for the flight registration because of any impediment, then the passenger is wholly responsibility for the following trip. In such a case the passenger has to buy a new flight ticket for continuing the trip or returning.

h) The carrier’s responsibility is not extended to the cases, when the flight takes place according to plan, but the passenger still misses the transfer flight (for example because of the chosen minimal transfer time and lines in the security or passport control). In case the flights take place according to the planned timetable, arriving at the transfer is at the passenger’s sole responsibility. For avoiding risks we recommend to choose if possible such transfers, which leave while comparing with the permitted minimal intervals a considerably longer interval between the flights.

i) A passenger must use the flights that are shown on the flight ticket according to their order on the flight ticket and these flights can only be used by the passenger, whose name is printed on the flight ticket. The carrier reserves the right to cancel further flights or the whole booking, if the passenger leaves one flight unused.

Art. VII Registration to a flight, confirmation of the return flight

a) The passenger must show up in the starting point of the flight on time. If the passenger does not show up in the starting point on time, the carrier may cancel the flight, to the registration of which the passenger was late and also all the following flights.

b) Unless stated otherwise, the starting point of the flight is at the departing flight's gate or at the carriers check-in office in the departing flights' section.

c) The passenger must register himself/ herself to the flight (complete the check-in) and appear at the gate of the departing flight on time that is shown on the airport's information board. A passenger who is late is not allowed on the flight.

d) The Carrier guarantees the ticket price shown in the Sales System, given that the Traveller completes the check-in on the Carrier’s web page 2 to 24 hours before the departure of the flight. The Traveller must confirm the completion of the registration by printing out the boarding pass and takeing it with him/her to the flight.

e) Free check-in is available at the airport’s check-in machine. We advise you to confirm the availability of the check-in machine by contacting the airport, the Carrier or the Agent.

f) Personal service at the airoport’s check-in kiosk (if it is not possible on the Internet) is an additional service which must be paid for according to the Carrier’s price list. The Carrier has the right to change pricing without prior notice and therefore the check-in fee can not be guaranteed at the purchase of the flight ticket.

g)Registration to the flight is stopped depending on the airport and the carrier usually 60-120 minutes before the departure of the flight. While taking into account the time spent in waiting lines, the passenger must arrive at the airport approximately 3 hours before the departure of the flight that is shown on the flight ticket. This period of time can be shortened, if the passenger registers to the flight in the Internet or uses more expensive flight classes.

h) In case of group travel and flights outside Europe carriers require the confirmation of the return flight at least 72 hours before the flight. In case of non-confirmation the carrier has the right to cancel the seats that were booked/ sold to the client. For the confirmation of the seats the client must send an e-mail or phone to the closest agency of the given carrier or turn to the agent.

i) The Carrier has the right to collect extra fees for comfort services and advantages like personal check-in service at the airport, selection of the seat on the plane, priority boarding, catering, luggage etc.

Art. VIII Passenger’s luggage

a) If the ticket price contains 1 piece of luggage, it usually means that the Traveller has the right to take along 1 piece of luggage (max 23 kg) registered for the flight without paying any additional fee. In addition, the Traveller has the right to take along 1 piece of hand luggage (max 8 kg).

b) If the ticket price does not contain luggage, the Traveller has the right to take along 1 piece of hand luggage (max 8 kg) without paying any additional fee. In that case, any registrated luggage is an additional service with prices and conditions listed under additional services of the Carrier.

c) Transportation of luggage with specific measurements (for example: bike, skiing or camping equipment, snowboard, golfing or other sporting equipment) and excess luggage are for additional fee according to the Carrier’s price list.

d) In case of a transfer flight it is possible to register luggage until the final destination of the flight ticket, but it is not always possible to do so. Therefore we recommend having sufficiently time for transfers so that if necessary it would be possible to collect the luggage and pass it to the next carrier. Curtailment of the flight in a transit city is as a rule not possible and in such a case the passenger can not collect the luggage, also the carrier may claim extra fee at his own discretion.

e) We recommend taking valuable items (cash, jewellery, electronics, etc.) along in hand luggage. Hand luggage may not include prohibited items such as liquids exceeding the set limit, inflammable substances, edge tools, etc. You can find more detailed information of the permitted and prohibited items here>>. Hand luggage must have small dimensions and correspond to the requirements for the dimensions that are set by the carrier; it is possible to check the dimensions by addressing the agent or the carrier. Hand luggage must be small enough to be held in the lap, under the front seat or the luggage locker inside the airplane.

Art. IX Flight schedule, delays, cancellations

a) Departure or arrival times of the flights that are shown on the flight ticket may change. Due to climatic conditions, technical and other reasons there may occur delays or cancellations of flights.

b) The client must check the flight schedule well in advance. It can be done on site www.checkmytrip.com.

c) The client must compile his/ her flight schedule with a sufficient time reserve so that possible changes in flight departures could not spoil expectations towards the trip. Flights are very much dependant on different conditions and as always of primer importance is the safety of the passengers, and then it is impossible to always avoid delays and flight cancellations.

d) In case of a delay or cancellation the carrier is not responsible in front of passengers for the costs connected with use or not using of the services of third parties. Also the possible loss that is connected with the delayed arrival to the destination or cancellation of the trip is not compensated.

e) The carrier may change the flight schedules that are agreed upon in passenger transportation contracts and cancel flights, if he informs the client of such action at least 2 weeks in advance. Due to the circumstances that the carrier is unable to influence, the schedules may be changed also with a shorter information term. This only applies in case of issued flight tickets.

f) The carrier offers the passenger possessing a flight ticket to a cancelled flight either the return of the cost of the flight ticket or alternative transportation to the destination without an extra fee. In case the carrier informs the agent of changes in the flight schedule or of the cancellation of a flight, the agent gives his best to inform the passenger of such changes in the flight schedule or of the cancellation of the flight.

g) If the client needs to change or cancel a flight ticket, he/ she addresses the agent either by e-mail or telephone. Changing and cancelling of a flight ticket is possible by following according flight ticket – related regulations, while executing these procedures the client shall compensate the agent the changing and cancellation fees correspondingly to the price list of service fees.

Modification and cancellation fees are also applied if the travel service is canceled or changed due to circumstances beyond the control of the travel agency. Modification and cancellation charges are added to the invoice as a separate line and the amount will be detucted from the refundable amount.

Art. X Travel documents, visas, health requirements

a) The agent and the carrier presume that all the passengers, including children, have the required travel documents (visa, passport, identity card, vaccination certificate) both for the country of destination and the transit countries. Citizens of different countries may have different requirements to visas and travel documents.

b) The traveller must obtain the according information from the embassies of the country of destination and the transit countries, the Ministry of Foreign Affairs or the Police and Border Guard Board. Also it is important to check the validity ate of travel documents and their correspondence to the set requirements.

c) It is in the sole competence of each country to decide whether to grant or not grant the passenger the entrance to the country, this applies also in case the passenger has all the required documents for the entrance into the country.

d) The Estonian citizens receive more detailed information concerning travel documents and conditions of entering foreign countries from the homepage of the Ministry of Foreign Affairs www.vm.ee. Upon the client’s request the agent assists with consultations, for this purpose we ask you to address the agent separately. The agent may specify the requirements towards travel documents, vaccinations and customs requirements, but he can not take the responsibility for the further validity of these requirements.

e) The carrier and the agent can not be held responsible, if the passenger transportation contract remains unfulfilled as the result of the non-existence of a travel document or due to the actions of the state authorities.

f) Prior to flight bookings the client must get a survey of the health protection requirements of the country of destination or the transit countries, this applies especially in case of travelling to faraway or more exotic countries. In certain cases it is necessary to start a series of vaccinations already in good time. Information regarding risk areas of contagious diseases and vaccination you can find on webpage www.tervisekaitse.ee.

Art. XI Protection of passenger’s rights

a) Upon entering or exiting the territory of the European Union, also upon using the services of carriers within the European Union, the passenger’s rights are protected by the decree no 261/2004 of the European Parliament and Council (EU) concerning the passenger’s rights

b) Passenger’s rights are first of all protected with the regard of changing of the flight time, incl. the delay or cancellation of a flight, also in case the passenger is prohibited to enter an airplane. The complete text of the decree can be found here>>.

Art. XII Liability

a) The carrier is liable for:

- the validity of the pre-contractual information and possible sales promises and proper fulfilment of the passenger transportation contract;

- causing of the client’s death, physical injuries or health damages as the result of his activity or inactivity and if such incidents took place on the airplane, during boarding or exiting the airplane;

- the loss that occurred as the result of perishing, loosing or damaging of the registered luggage, if the accident that was registered as the reason for perishing, loosing or damaging of registered luggage took place on the airplane or at any other time, when the carrier was responsible for the registered luggage. The carrier is not responsible for such registered luggage that has previously been damaged, having the already existing imperfections and defects, also for the items the transportation of which according to the transportation regulations is prohibited and in case the passenger had the possibility to read the present rules.

b) The carrier’s liability and its scope for the passenger’s death or health damage, also for non-preservation of the luggage and goods and the delay of the aircraft is enacted by the Montreal Convention and the decree no 889/2002 of the European Parliament and Council, which partially alters the Council (EC) decree no 2027/1997.

c) The owner of hand luggage is held liable for the safety of the luggage, except for the case, when the mentioned luggage is passed to the carrier or in case the loss occurred due to the fault of the carrier, his employee or authorized person.

d) If the carrier admits that the registered luggage is missing or it is not delivered during 21 days from the date the luggage was supposed to be delivered, the passenger has the right to claim from the carrier the compensation of the value of the lost luggage according to the order and in the amount enacted by the Montreal Convention.

e) The carrier shall answer the passenger in writing as quickly as possible, but not later than within two months from receiving a complaint.

f) If the passenger causes the carrier damage by vandalizing his inventory or the equipment of the airplane, then the passenger is held liable for the compensation of the caused loss.

g) The carrier has reserved the right to refuse to serve a passenger and cancel the passenger’s flight ticket, if the passenger’s conduct is improper or illegal or if the passenger’s conduct causes threat to other passengers or their property. In such a case the client, who has purchased a flight ticket, is not entitled to reimbursements for unused services or other compensations. If the carrier or agent must cover extra costs as the result f the passenger’s improper or illegal conduct, the client and passenger are obliged to compensate such costs either to the carrier or the agent.

h) The agent is not liable for the fulfilment of the obligations of the carrier proceeding from the passenger transportation contract, the carrier’s sales promises or rendering of the carrier’s services. The agent is also not liable in case the carrier backs out from his sales promise or alters the cost of a flight ticket during the execution of the flight booking or during buying out of the flight ticket. Similarly the agent is not liable in case the carrier decides without a prior notice to suspend or stop the sales of flight tickets or rendering of services.

i) The agent is not a party of a passenger transportation contract and does not compensate the client any loss caused by incl. but not limited with changing of sales promises and alterations of prices, decrease of the service quality, delay of flight departure or arrival, termination or cancellation of the flight, loss of luggage, accidents, etc.

Art. XIII Questions, claims

a) Questions regarding booking or flight ticket purchase must be presented to the agent well in advance. The earlier the client turns to the agent with the questions, the quicker and better solution can be found.

b) If a client or a passenger finds that the service does not comply with the set conditions, the carrier must be immediately informed of such observations on the spot. If no solution is reached on the spot, a written claim must be presented regarding the incident as quickly as possible, but at the latest within seven (7) days from the arrival from the flight, but not later that within two (2) weeks from the arrival from receiving information of the incident. A written claim must be presented against the carrier and sent to the agent’s mailing or e-mail address. To the claim must be enclosed evidence concerning the non-compliance of the service and documents confirming extra costs and the caused loss. The agent forwards the claim to the carrier.

c) A claim that has not been presented during the set term is expired.

Art. XIV Jurisdiction

a) In the contract concluded between the agent and the client are applied the legal acts of the Republic of Estonia, litigations are solved in Harju County Court (Harju Maakohus).

b) In the contract concluded between the client and the carrier is applied the law of the country enacted in the passenger transportation contract and international law provisions.

Art. XV Travel insurance

a) We recommend buying together with the purchase of a flight ticket a travel insurance contract. In every situation the carrier may not be liable for the loss or extra costs caused to the client. Travel insurance may guarantee assistance and the receipt of quick compensation e.g. in case of termination or cancellation of the trip, loss of luggage and client’s health problems and/or accidents.

b) We recommend including into the insurance contract also the travel disruption insurance that to a major extent compensates extra costs accompanying flight cancellation or delay.